Wave Leisure Trust is a non profit making registered charity whose aim is to increase the physical activity levels of the local community. The Trust has you, the customer, at the heart of the organisation. We are committed to provide excellent service and value for money and are proud to be recognised in the top 10% of all UK sport and leisure facilities by independently assessed Quest accreditation. Our culture is built on five customer focussed foundations which collectively capture and drive our priorities.
Our promises are to be:
| Friendly |
Always welcoming and genuinely enthusiastic |
| Reliable |
Always delivering on promises made |
| Affordable |
Ensuring access for all and value for money |
| Everyone |
Lifelong services, activities and membership products |
| Exceptional |
Service standards exceeding your expectations |
Customer Charter
