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Lewes Leisure Centre

2008 Customer Survey Results

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Lewes Leisure Centre results graph

Paul Douglas-Smith, Lewes Leisure Centre Manager says:

I would like to take this opportunity to thank all who completed this year's customer survey and in total 608 forms were completed which is 120 more than last year. The results for 2008 highlight an improved overall performance which enabled us to reach a total score of 94.8% an improvement of 4.7% on last year.

This method of data collection is an extremely useful tool and enables us to measure our performance on an annual basis. It is also an excellent opportunity for our customers to feedback to us on the services we provide and how we can improve upon them in the future. It also helps our marketing team to drive specific campaigns which you have asked for in a coordinated and manageable way.

However there is still room for improvement and we are working hard to improve the level of cleaning within the centre and more specifically the pool changing areas. It is pleasing to see that the new health and fitness facility has been met with such appreciation and we have received many positive comments from a variety of customers. We are currently undertaking a full review of our programmes of activities and we have already implemented some interesting changes to our holiday programme. We are keen to improve our booking procedures and will continue to work hard in this area.

Finally, it is great to see so many positive comments regarding our services; we will continue to work hard to deliver an excellent service to you all and I thank you for your continued and valued support. I look forward to seeing and meeting you during this coming year.