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Downs Leisure Centre

2008 Customer Survey Results

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Downs Leisure Centre results graph

Fred Furner, Downs Leisure Centre Manager says:

I would like to thank the 449 customers who completed the survey. This gives me an excellent opportunity to see both what is working well, and where improvements need to be made.

The speed and helpfulness at reception has improved since last year. This has been helped by the new on-line booking facility for members and those with booking cards which frees up reception time. This can be accessed via our web site at www.waveleisure.co.uk; if you have not used it so far why not give it a try?

The cleanliness of the changing rooms and showers has increased by 5% from last year. This has reflected refurbishments to both the men's and ladies changing rooms which have improved both of these areas. Value for money and prices has improved this year. We always carefully consider our pricing structure to ensure all members of the community can use us. Our revised Seniors Platinum membership has proved to be very popular and offers great value for money.

Our booking procedures have remained consistently high. I am very pleased with this as we have the new All Weather Pitch plus more parties in the new PlayZone area which has meant more bookings than ever. The cleanliness of the centre has not improved, and this is something we are going to be concentrating on this year. This will include revising all our cleaning checklists and rotas to ensure we are targeting the right areas, in the right way, at the right time. Please let me know if you feel this is not being addressed sufficiently.