COVID-19 Hub

As per the Government announcement, we will close in line with our Christmas hours on Christmas Eve. We will be monitoring the guidance closely and will update you when we can re-open.

In line with tier 4 government guidelines and our Christmas opening ours, our centres will close from December 24th . We will be monitoring the guidance closely and will update when we can reopen.

 

Membership and Direct Debit Payment

Unfortunately, due to the late notification of Tier 4 closures and additional Christmas restrictions, we were unable to stop the direct debit runs on 28th December 2020, 4th January 2021 and 11th January 2021.Please note:

  • If your direct debit payment is taken on 28th December, a direct debit will not be taken on 25th January 2021.
  • If your direct debit is taken on 4th or 11th January, a direct debit will not be taken in February.
  • All direct debits, outside of these dates, will be frozen until we can confirm that we will reopen again, in line with government advice.
  • If you are a MAX annual member, your membership will be frozen and extended to cover the period that we will be closed.
  • If you are a Swim School member your membership will be frozen and extended to cover the period that we will be closed.

 

Wave Swim School

In line with tier 4 government guidelines and our Christmas term timetable, Wave Swim School will stop from December 24th . We will be monitoring the guidance closely and will update when we can recommence and will update the Wave Swim School portal.

Any enquiries please contact waveswimschool@waveleisure.co.uk but please note, we are expecting to receive lots of enquiries and as such we may take a little longer to respond.  We appreciate your patience.

 

Keeping you safe

We remain totally committed to the health and safety of our staff and customers. As such you will continue to see:

  • Classes running in larger halls to promote social distancing.
  • Zoning and relocation of equipment to promote social distancing.
  • One-way entry and exit systems in all centres.
  • Hand sanitiser stations placed in key contact points.
  • The appropriate and effective use of cleaning chemicals at regular intervals throughout the day.
  • Ongoing and regular enhanced staff training.
  • Protective screens at reception.
  • Floor stickers and signage around centres to promote social distancing.

See our COVID-19 Risk Assessment.

See our COVID-19 Swimming Risk Assessment.

Please see our Covid-19 secure statement here.

 

Keeping in touch

We’ll keep this page updated with everything you need to know about re-opening but in the meantime, stay active, keep healthy and we look forward to seeing you soon.

If you have any questions, please email us at info@waveleisure.co.uk, but note, we are currently receiving lots of enquiries and as such we may take a little longer to respond.  We appreciate your patience.

From all of us at Wave Leisure, we’d like to say thank you and we’re looking forward to seeing you again soon.