COVID-19: Your Questions Answered

We know that you may have some questions about your membership, what your visit will look like and more. Read our FAQ's to find your answer.

Update 22nd February: 

Following the Prime Minister’s announcement on 22nd February, detailing a four-step plan out of lockdown, we are looking forward to welcoming our customers and members back over the coming months.
Whilst there are indicators as to when we will be able to deliver our range of activities and access to facilities to Wave Leisure in the Lewes District, Sport Eastbourne and East Grinstead Sports Club, please be patient whilst we review the guidance.
Please refrain from calling our centres whilst our team are busy putting the necessary arrangements in place, but if you have an urgent enquiry, please email info@waveleisure.co.uk. All updates will be published on our website and across our social media channels.

 

When will my membership restart? 

Your membership payment will restart when we can re-open our centres. You will be able to start using the centres from that date. 

We will be communicating important announcements regarding your memberships and re-opening via email. Please follow us on Twitter, Facebook and Instagram for top tips, inspiration and workout challenges to keep you motivated. You can also find our latest announcements on our Covid-19 Hub and by downloading the free Wave Leisure app. 

I have cancelled my direct debit as I don’t want to pay until the Leisure centre reopens. Is this a problem?

We would rather you didn’t cancel your direct debit, as this makes managing your membership more challenging and could result in your membership going into debt. If you have cancelled your direct debit, please would you reinstate this instruction with your bank as soon as possible or contact DFC with your reference number and they will re instate your membership. 

If I pay by direct debit, when will my payment be debited? 

We have written to all members by email or letter to confirm the details of your direct debit payment. All direct debit are frozen while are centres are closed . 

  • If your direct debit payment is taken on 28th December, a direct debit will not be taken in the first month of opening.
  • If your direct debit is taken on 4th or 8th January, a direct debit will not be taken in the first month of opening.  
  • All direct debits, outside of these dates, will be frozen until we can confirm that we will reopen again, in line with government advice.

I would like to speak to someone about my current membership

Please email us at memberships@waveleisure.co.uk and one of the team will get back to you as quickly as possible. It may take a little longer than usual to receive a reply, but we will get back to you, please don’t send in multiple emails as we will be replying to all emails in the order they have been received and sending multiple may increase the time it takes for us to get back to you, but don’t worry, we will take the date of your first communication to process your request. 

What equipment do I need to bring?

Please note, we will no longer be providing certain types of equipment including:

· Yoga/exercise mats

· Yoga blocks

· Tennis/Badminton rackets

· Sports balls

· Shuttle cocks

Please either bring your own or purchase them from our Reception points. Exercise mats will be available for £6, and yoga mats will be available for £18.50.

Can I fill up my water bottle?

Our water fountains will be unavailable during your visit. Please ensure you bring adequate drinking water with you.

Can I bring a sweat towel to the gym?

At this time, we ask that members do no not bring a sweat towel to use in the gym.

Can I use the changing rooms?

The changing/showering facilities will be closed, so please ensure you arrive ready to exercise.

Can I use the toilets?

Limited toilet facilities will be available for essential use only. To use the toilet, you will need to exit the centre from your activity location and re-enter through reception. You may have to queue to get back into the centre.

What do I do with my stuff?

Lockers will not be available during your visit. Please do not bring any unnecessary personal belongings and keep anything you bring with you.

If you are using the gym you can bring coats and small bags, but you will need to carry everything with you and place it next to the item of equipment you are using. This is to prevent trip hazards and reduce the risk of cross-contamination. If you are coming to enjoy a class, you will be able to place coats and small valuables (phones, keys) to the side of the room before you begin. 

Can the Boditrax be booked ?

Yes, the boditrax is now available at the Downs Leisure Centre. To book a scan please email in to memberships@wavleisure.co.uk or call 01323 490011 and a member of the team will get you booked in. 

How do I become a member? 

To become a member please visit  please visit our memberships page or email memberships@waveleisure.co.uk . If you want to join as a pre-paid annual member please email memberships@waveleisure.co.uk or call your local centre and a member of our team will be able to help you

I sent a cancellation request while you were closed, what happens now? 

If you have email info@waveleisure.co.uk with a request to cancel whilst we were closed, you will be contacted shortly, if you haven’t been contacted already.