Newhaven Fort
Minimum wage rates will apply
Closing date:
To cover Monday – Sunday 9.30am – 5.00pm during open season

Job Description

Customer Service
The priority of the Fort Tearooms staff is to provide a friendly and efficient full service to all of its visitors at all times which means:

  • Adherence to Wave Leisure standards.
  • Maintaining the opening times and operational standards as agreed.
  • To provide customers with prompt and efficient food and beverage service and suitable product alternatives whenever required.
  • Always be in full uniform and well presented.
  • Engaging with all our customers and aim to exceed the customers’ needs and expectations.


  • Carry out all operational procedures of the Tearooms to the agreed standards.
  • To assist with catered functions at the Fort as and when required.
  • To ensure that the display fridges are fully stocked and in a clean and hygienic condition.
  • Report any faults immediately to Supervisor.
  • To ensure that all food and drink preparation is done in line with brand standards.
  • To place food and drink supply orders when required.
  • To ensure all deliveries received are checked and only signed for if correct.
  • To ensure all food deliveries are delivered within standard guidelines and the produce is to expected standard. Report any supplier issues to Supervisor immediately.

Please see PDF for full job description

Person Specification

  • Customer-focused.
  • Driven and Enthusiastic.
  • Passion for providing.
  • Exceptional service.
  • Can do attitude.
  • Pro-active.
  • Team Player.
  • Interpersonal skills.
  • Excellent personal presentation and standards which reflect our value of Achieving Excellence.
  • To be flexible to the changing demands of the business.
  • To be able to follow Wave Leisure Trust Policies and Procedures.

Apply now