Membership Freeze and Cancellation's

We hope you never want to leave us... but if you do need a break from your membership, below are the details of our membership suspensions and cancellations.

Cancellation Requests:

Flexible Month to Month Direct Debit: You can cancel by providing us with 30 days written notice of your request. Please note as direct debit payments are collected on the 1st, 8^th, 15^th and 25^th of the month, the membership will always end on the last day of the month following the 30-day notice period. For Example, if you pay on the 15^th of the month and send the request to cancel on the 1st of October, your membership will end on the 15th November.
Max 12 Month Minimum Term Contract Direct Debit: You cannot cancel your membership for the first 12 months. Following on from this you can then cancel with the same terms as the Flexible direct debit. Please note your membership does not automatically stop after the 12-month period, it will continue until you cancel with the process as per the above month to month direct debit.
Pre-paid Max Annual memberships: Prepaid Annual Memberships are 12 months long, the member pays for 11 months and gets 1 month for free. Pre-paid Annual Memberships cannot be cancelled prior to the end of the contract period of 12 months. In the event of termination, any fees paid in advance are non-refundable.
Swim School Month to Month Direct Debit: You can cancel by providing us with one full calendar months written notice of your request. Please note as direct debit payments are collected on the 1^st of the month, the membership will always end on the last day of the month following the notice period. For Example, if you pay on the 1^st of the month and send the request to cancel on the 1st of October, your membership will end on the 30^{th of} November) .

Suspensions Requests:

We understand that there are sometimes reasons why you might need to take a short break from your membership, and in these situations, we offer the chance to suspend your memberships. Please note memberships will automatically restart after the suspension period.

Flexible Direct Debit Membership: A suspension can be requested for a period of 1-4 months. A small administration fee per membership will be charged monthly, taken by direct debit, on your selected collection date.

Max 12 Month Minimum Term Contract Direct Debit: During the Minimum Period you may suspend the contract only.

You can suspend your membership if you are suffering from a medical condition which means you are unable to use our center's (this does not include pregnancy but does include a medical condition that arises during pregnancy). You must give us suitable evidence. The suspension will take effect from the first day of the month following the date we receive your request and your suitable evidence. Throughout the time your membership is suspended due to a medical condition there will be no monthly charge, the suspension period may be added on to your 12-month contract.

Pre-paid Max Annual memberships: During the 12-month Period you may suspend the contract only.

Wave Swim School Membership: You can only suspend for medical reasons, supported by documentation from a medical practitioner and reviewed by the Aquatics Coordinator. There is a small monthly charge taken by direct debit per month to reserve your space within the swimming lessons for the duration of the suspension.

Please email your request to mypayments@waveactive.org.

You will receive a response from a member of the team within five working days.