A note to our customers...

As highlighted within The Government’s Covid-19 Recovery Strategy it has been suggested that leisure facilities may return sometime in July 2020, depending on the infection rate on the back of the easing of lock-down.

Its been a challenging time for everyone at Wave and we can’t wait to welcome you back, but we recognise the need to ensure appropriate procedures and measures are in place to keep you safe when you return.

We continue to work hand in hand with Trade Associations including Community Leisure UK, UK Active and CIMSPA to ensure cross sector guidelines are produced to support safe access to leisure facilities.

As such, during lock-down we have had a small team of dedicated staff working hard on a number of key areas including:

  • Ensuring that staff will be appropriately trained on new procedures to protect themselves and ensure the health and safety of everyone accessing facilities.

  • Designing site ‘route maps’ to safely navigate customers through buildings to support social distancing guidelines.

  • Reviewing the timetable and location of activities to support social distancing, for example, greater utilisation of the outdoors and relocating some of our Group Ex classes to our Sports Halls

  • Enhanced Health and Safety Measures and protocols to protect staff and customers. For example, introducing sneeze guards at reception points, reducing the number of touch points en-route to activity areas and introducing new hand sanitiser dispensers at the entrance to activity areas

  • The introduction of a new booking system, limiting the number of customers accessing facilities enabling new cleaning measures to be implemented in-between activity periods.

There is no doubt that as we welcome you back, the way we manage sites will be different, but the new measures are being introduced to help you feel safe and confident about returning to centre-based activities.

We’re really looking forward to welcoming you back and hope to see you very soon. 

Best wishes

The Wave Team

Things to keep you busy whilst we're working on plans to re-open...